Your satisfaction is our goal. If for any reason you are not satisfied with your purchase, you may return the merchandise within 14 days for an exchange or refund in the form of original payment (except credit card payments). The item returned must be in its original product packaging in salable condition and mailed in the same shipping box as it was delivered in.
Please inspect your order upon delivery. If your merchandise arrives damaged or defective, please contact us immediately. Customers only have 48 hours after the delivery to prove the item/s arrived imperfect or damaged and have 7 days to return the damaged goods to our address.
We make every attempt to process the refund as quickly as possible. But Stripe (our payment processor) or your financial institution can take up to 20 days for the refund to reflect in your bank account/card.
- Shipping and handling charges are not refundable
- Fees, bank transaction fees and alike are not refundable
- Additional charges for shipping items back to us is the responsibility of the buyer.
AJ Wellburn, 52 Osprey Close, Bicester, Oxfordshire. OX26 6YH
For any other questions, please get in touch.